How we handle personal information.
This policy explains how frosty-arcade collects, uses, and protects personal information when you contact us, request services, or browse our website.
Information we collect
We collect information you provide directly, such as your name, email address, property details, and renovation requirements.
- Contact details shared via email.
- Project details you include in consultation requests.
- Technical data like browser type and page views.
How we use your data
Your details help us schedule consultations, prepare proposals, and respond to renovation questions. We also use aggregated analytics to improve site content.
- Respond to enquiries and arrange site visits.
- Create project proposals tailored to your needs.
- Improve content based on common renovation topics.
Sharing and retention
We share information only with trusted trade partners when needed to deliver your renovation scope. We retain records for as long as necessary to support ongoing services or legal obligations.
Service partners
Only relevant project details are shared with specialists such as electricians or joiners.
Retention period
Enquiry data is stored for up to 24 months unless you request deletion sooner.
Your rights
You may request access, correction, or deletion of your information at any time. We also honour opt-out requests for marketing communication.
Email requests to [email protected] and we will respond within one month.